Pinknapo Sale Policy

Effective Date: November 29, 2024

At Pinknapo, we are dedicated to offering high-quality products at competitive prices. Our Sale Policy outlines the terms and conditions for purchasing products on sale or during promotional events on our website, pinknapo.com. Please take a moment to review the details below regarding our sales, discounts, and promotions.

1. General Sale Terms

  • Sale Items: When products are featured on sale, the discount applies only to the items marked as on sale or with a specified percentage off. Sale prices are subject to change without prior notice and can vary by product category or promotional event.
  • Promotional Periods: Sales and discounts are generally valid only during the promotional period specified in the offer. Once the sale ends, normal prices will resume.
  • Availability: Sale items are available while supplies last. Pinknapo does not guarantee that sale products will be in stock for the duration of the promotion. In the event that an item becomes out of stock, we will notify you and issue a refund or offer an alternative product.

2. Sale Discounts and Coupons

From time to time, Pinknapo may offer special discounts, coupons, or promo codes for customers to use on their purchases. Please note the following guidelines:

a. Use of Promo Codes

  • Promo codes must be entered at checkout in the designated field.
  • Promo codes are typically one-time use unless otherwise specified.
  • Promo codes cannot be combined with other discounts or offers unless explicitly stated.
  • Some promotional codes may be restricted to specific products, categories, or order values.

b. Discounts During Sales Events

  • Seasonal Sales: We frequently offer seasonal sales, such as Black Friday, Cyber Monday, and holiday discounts. These events typically offer large discounts on select products.
  • Flash Sales: Pinknapo may occasionally hold flash sales or limited-time promotions that offer additional discounts. Be sure to check the duration and terms of the sale before completing your purchase.

c. Non-Refundable Items

  • Final Sale Items: Items purchased on sale may be subject to specific conditions, such as being marked as “Final Sale”. These items cannot be returned, exchanged, or refunded unless they are defective or damaged upon arrival.
  • Non-Returnable Sale Items: If an item is marked as a “non-returnable sale item” or “clearance item,” it is excluded from our standard return policy. These items cannot be returned for a refund or exchange, except in the case of defects or errors in fulfillment.

3. Exclusions from Sales or Promotions

Certain items may be excluded from sales events or discounts, including but not limited to:

  • Gift Cards: Gift cards are excluded from any promotional discounts.
  • Sale or Clearance Items: Some sales or promotions may exclude items that are already discounted or part of a clearance sale.
  • Third-Party or Partner Products: Products sold by third-party vendors or partners may not be included in our sales events or discounts.
  • Bulk or Wholesale Purchases: Bulk orders or wholesale pricing may not be eligible for additional discounts or promotions.

Promotions and discounts do not apply to the shipping charges, taxes, or other fees associated with the purchase.

4. Price Adjustments

If you make a purchase and the price of an item drops during a sale event or after your order is placed, we generally do not offer price adjustments for the difference. However, we may consider exceptions on a case-by-case basis. Please contact our customer support team at info@pinknapo.com for assistance.

5. Sale Order Fulfillment

  • Order Confirmation: Once you have placed an order during a sale, you will receive an email confirmation. Please check your email for accuracy and ensure that your payment and shipping information is correct.
  • Shipping: Sale items are subject to our standard shipping policies. Shipping times may vary during busy sales periods due to high order volume. We will do our best to process and ship your order as quickly as possible.
  • Gift Wrapping and Special Requests: During sale events, gift wrapping or special requests may be subject to availability. Please check the product page for more details.

6. Discounts and Sales for Bulk Orders

  • Bulk Purchases: Customers placing bulk or wholesale orders may not be eligible for additional sale discounts. However, if we offer special bulk pricing or promotions, those terms will be clearly indicated on the product page or in the sales event details.
  • Corporate or Business Purchases: Business customers may be eligible for volume discounts, but these will be governed by separate agreements or sales policies. Contact our customer service team for more information about business or bulk purchasing.

7. Sale Terms & Conditions for International Orders

  • International Shipping: Customers who wish to take advantage of sales promotions from outside the United States may incur additional shipping fees, taxes, and duties. These charges are the responsibility of the customer and are not covered by any sale promotions.
  • Currency Differences: Sale prices on our website are generally quoted in U.S. dollars. If you are purchasing from outside the United States, the final amount charged to your credit card may vary based on exchange rates and applicable foreign transaction fees.

8. Customer Support During Sales

We understand that during busy sale periods, our customers may have questions regarding their orders, sales, or promotions. Our customer service team is here to assist you:

  • Email: info@pinknapo.com
  • Phone: (559) 864-9196
  • Business Hours: Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM (Pacific Time). Please be aware that response times may be longer during major sales events.

If you have any issues with your sale order, we will do our best to address your concerns promptly.

9. Final Sale Items and Clearance

Pinknapo reserves the right to mark certain sale items as “Final Sale”. These items are typically non-refundable, non-returnable, and cannot be exchanged under any circumstances. Products marked as “Final Sale” will be clearly identified during the checkout process. It is important to carefully read the terms before completing your purchase to ensure the item meets your needs.

10. Sale Policy Changes

Pinknapo reserves the right to change or update this Sale Policy at any time without prior notice. Any changes will be reflected in the updated policy with a new “Effective Date.” We encourage you to review this page regularly for any updates regarding our sales, promotions, or discounts.

11. Contact Us

If you have any questions about our sale terms or need assistance with your order, please do not hesitate to contact us:

  • Email: info@pinknapo.com
  • Phone: (559) 864-9196
  • Address: 1424 W Caruthers Ave, Caruthers, California 93609